Missing or clunky loyalty program
A loyalty program nobody notices is a discount you have already paid for
Loyalty lives next to the campaigns, the site, and the profiles in ScaleHQ, an all-in-one retention marketing platform for ecommerce brands, with a forward-deployed marketer keeping it moving.
33.6%
increase in email and SMS campaign revenue (Coolibar)
The problem
A rewards platform that stopped rewarding you
Vendor consolidation, sunset announcements, and account teams that stop responding leave brands rebuilding on a deadline they didn't choose. The tool that was supposed to simplify retention becomes one more fire to put out before peak season.
What we hear from brands
high platform costs and declining support from our account team
our loyalty/referral program stalled while disconnected tools piled up cost and complexity
the vendor sunset the product mid-quarter, right before our busiest season
The new way
Loyalty built into the platform, not bolted on
ScaleHQ runs loyalty on the same real-time customer data platform as email, SMS, and on-site personalization. A point balance, tier, or expiring reward updates once and shows up everywhere, with no export, no sync job, and no integration to maintain.
Outcomes brands report
62%
increase in flow revenue within two months (Coolibar)
8.6x
campaign revenue growth after unifying two regional accounts (Sena)
How it works
Three questions the migration answers first
What has to move
Customer records, order history, and the programs currently running are inventoried before anything is rebuilt.
What can be improved on the way
A rebuild is the cheapest moment to fix the flows nobody liked, so those get reworked rather than copied.
When you send from the new system
You pick the date. Sending moves channel by channel and the old tools stay up behind it.
The platform
Ten products, one customer profile
ScaleHQ's ten modules all pull from the same commerce-specific data model, so recommendations, journeys, and loyalty logic all react to the same real-time customer profile. Under the hood, the platform runs at 2M RPM with under 300ms processing.
Including
Your forward-deployed marketer
A marketer who works inside your account, not around it
Migration, strategy, flow building, and A/B testing are handled directly by your forward-deployed marketer, reachable through a shared Slack channel, as part of every ScaleHQ subscription with no separate line item.
Done-for-you migration, strategy, and flows
Shared Slack channel included
Included with every subscription, no extra fee
Replace your stack
The tools most brands switch off first
Email and SMS usually move first because the pain is loudest there, then recommendations and lead capture follow once the profiles are already unified. Loyalty tends to be last and benefits most.
Read the cases before you read a pitch
The brands on the site describe what they switched from and what changed afterwards, in their own numbers.